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Medway Register Office service standards

Medway Register Office has the following aims:

  • our receptionist will see you within five minutes
  • if you have an appointment, to see you within ten minutes of your appointment time
  • if you do not have an appointment, to make an appointment for you or tell you what time we can see you
  • to arrange an appointment to give a notice of marriage or civil partnership within five working days
  • to arrange an appointment to register a birth within three working days
  • to arrange an appointment to register a death within two working days
  • to arrange an appointment to register a stillbirth within two working days
  • giving a notice of marriage or civil partnership will take up to 45 minutes
  • registering a birth will take approximately 30 minutes
  • registering a death will take approximately 30 minutes
  • to issue 90 per cent of copy certificates of birth, death and marriage records at the counter within seven days
  • to deal with 90 per cent of certificate applications by post within two working days

If you would like to see how well we are meeting these aims, look at our performance.

 

We hope that our services are of the quality you expect but if you are not happy with the standard of service that you receive, the council has a formal complaints procedure to look into matters.