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Register Office performance

Recent

  Percentage of certificate applications processed within 5 days of receipt Percentage of birth appointments within 5 working days of request  Percentage
of still-birth appointments within 2 working days of request 
Percentage
of death appointments within 2 working days of request 
Percentage of marriage / civil partnership notice appointments within 10 working days of request
Good
practice guide target (national standard) 
95.00 95.00 95.00 95.00 95.00
May 2017 100.00 32.65 100.00 97.84 100.00
April 2017 100.00 36.98 100.00 85.51 100.00
March 2017 100.00 81.09 100.00 98.58 100.00
February 2017 100.00 65.06 100.00 100.00 100.00
January 2017 100.00 83.29 100.00 98.79 100.00
December 2016 100.00 100.00 None 99.10 100.00
November 2016 100.00 100.00 None 100.00 100.00
October 2016 100.00 84.50 100.00 98.88 100.00
September 2016 100.00 79.02 None 100.00 100.00
August 2016 100.00 98.71 None 100.00 100.00
July 2016 100.00 91.64 100.00 100.00 100.00
June 2016 100.00 98.78 100.00 100.00 100.00
May 2016 100.00 99.68 None 97.03 100.00
April 2016 100.00 100.00 None 85.38 100.00
March 2016 100.00 98.77 100.00 100.00 100.00
February 2016 100.00 100.00 None 100.00 100.00
January 2016 100.00 99.73 100.00 100.00 100.00
December 2015 100.00 99.61 100.00 98.00 100.00
November 2015 100.00 93.72 None 96.53 100.00
October 2015 100.00 51.49 100.00 99.28 100.00
September 2015 100.00 100.00 100.00 98.98 100.00
August 2015 100.00 79.15 None 98.29 100.00
July 2015 100.00 14.68 100.00 99.20 100.00
June 2015 100.00 13.32 None 98.23 100.00
May 2015 100.00 9.20 50.00 85.35 100.00
April 2015 100.00 35.93 None 84.11 100.00
March 2015        100.00 62.65 25.00 82.86 100.00
February 2015    100.00 66.67 66.67 89.50 100.00
January 2015      100.00 99.43 None 43.26 100.00
October-December 2014 100.00 100.00 100.00 100.00 100.00
July-September 2014 100.00 100.00 40.00 100.00 100.00
April-June 2014  100.00 100.00 100.00 100.00 100.00
January-March 2014 100.00 100.00 100.00 100.00 100.00
October-December 2013 100.00 100.00 100.00 100.00 100.00
July-September 2013 100.00 100.00 100.00 100.00 100.00
April-June 2013 100.00 100.00 100.00 100.00 100.00

Prior to April 2013 a different set of targets were measured. These are shown in the table below. However, some of them were outside of the control of the registration service. The new targets are, therefore, more meaningful.

December 2010 - March 2013

  Percentage of certificate applications processed within 5 days of receipt Percentage of birth appointments seen within 42 days of birth  Percentage of still-birth appointments seen within 42 days of still-birth   Percentage of death appointments seen within 5 days of death (excluding inquests) Percentage of customers seen within 10 minutes of appointment time
Good Practice Guide target (national standard) 95.00 98.00 98.00 95.00 90.00
 January-March 2013 100.00 97.55 None 61.76 90.40
January-March 2012 100.00 98.87 100.00 77.87 91.93
April-June 2012 100.00 98.80 100.00 75.81 91.13
July-September 2012 100.00 98.53 100.00 79.11 89.63
October-December 2012 100.00 97.14 92.31

79.93

89.22

January 2011 100.00 97.42 100.00 77.95 91.73
February 2011 100.00 98.99 100.00 76.02 92.09
March 2011 100.00 97.94 100.00 82.21 91.01
April 2011 100.00 95.60 None 79.64 89.23
May 2011 100.00 96.87 None 73.89 91.65
June 2011 100.00 98.18 100.00 77.18 95.28
July 2011 100.00 98.06 None 76.84 90.35
August 2011 100.00 97.70 100.00 78.12 89.74
September 2011 100.00 98.91 100.00 75.84 92.65
October 2011 100.00 99.44 100.00 81.08 94.85
November 2011 100.00 97.72 None 84.49 93.33
December 2011 100.00 98.36 100.00 81.07 88.91
April 2010 100.00 98.67 None 76.40 91.30
May 2010 100.00 98.42 100.00 80.83 90.69
June 2010 100.00 98.90 100.00 84.06 91.87
July 2010 100.00 97.63 100.00 77.90 91.67
August 2010 100.00 99.37 100.00 81.50  90.36
September 2010 100.00 98.16 None 79.68 90.33
October 2010 100.00 99.32 100.00 79.80 88.54
November 2010 100.00 98.64 100.00 86.51 89.95
December 2010 100.00 98.93 100.00 75.56 90.36

The ability to meet the target for percentage of death appointments seen within five days of death is considerably affected by factors outside the control of the Medway Register Office. These can include delays by doctors or hospital in issuing cause of death certificates, delays caused by the need for the Coroner to hold a post mortem, weekends intervening between death and registration, and delays in families contacting the register office to make an appointment.