Go to navigation
Extra help to pay the rent
If you receive Housing Benefit and need further help, you can
apply for a Discretionary Housing Payment.
What you'll get
Discretionary Housing Payments cannot be greater than what you
are responsible to pay for your weekly rent. For example, if
your rent is £50 per week and your entitlement to Housing Benefit
is £45 the maximum Discretionary Housing Payment you can get is £5
They are not long-term payments. They are awarded on a
short term basis while you take action to improve your
If a payment is awarded, it will last for a given period of time
(usually 3 to 6 months). Once this period ends you can apply for
another Discretionary Housing Payment and this will be
Using the form you'll need to tell us:
- why you think you should get extra payment towards your
- what your circumstances are
- any action you have taken to help yourself
- the money you have coming into your household (income) and the
money your pay out each week/month (expenditure)
You'll also need to send supporting evidence separately to:
Medway Revenues and Benefits Service, Business Support
Department, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR.
Remember to include your name, address, and housing benefit
reference number on any paperwork you send us.
You may also book an appointment and take the form
and supporting evidence in person to Kingsley House between 8.30am and 5.15pm
Monday to Thursday, and from 8.30am to 4.45pm on Fridays. To book
an appointment call 01634 332 222.
How we make a decision
When you have completed and returned the claim form we will
consider all aspects of your circumstances before we decide if we
can award you a Discretionary Housing Payment.
We may wish to visit you at home or ask you to come into the
office to discuss your application further.
Each request will be considered on its own merits, but you will
need to demonstrate you do not have the means to pay the shortfall
in your rent yourself and that you haven't intentionally taken
on a tenancy you knew you could not afford.
Discretionary Housing Payments cannot be
awarded for any of the following:
- any rent you have to pay if you only qualify for Council Tax
- increases in your rent to cover rent arrears
- reductions in any benefit as a result of Child Support
- employment sanctions or breach of community service orders
- shortfalls caused by Housing and/or Council Tax reduction
- amounts of Housing or Council Tax reduction that have been
If you are awarded a Discretionary Housing Payment and we later
find out you should not have been entitled to it, we will ask you
to return the money.
Request a review of our decision
If your application for a Discretionary Housing Payment is
turned down and there is something you feel we have not considered
or were not aware of, you can ask for us to look at our decision
You must write to us using the address above within one
month of the date that your claim is turned down.