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FAQs about care payments
Do I need to sell my house to pay for my residential or nursing
No. It is possible for Medway Council to place a legal charge on
the property which would only be enforced once you no longer needed
Why do you need to know all about my finances?
We need to know this so that we can ensure you are not being
charged more than you can afford to pay and that everyone is
charged in the same way.
Can you explain the 'care cap' to me?
The care cap does not start until April 2016. Information can be
on the GOV.uk site.
What will happen if I refuse to pay for my care?
We will do all that we can to make your
care affordable to you, but if you are assessed to make a
contribution, you must pay. Refusal to pay will
mean considering further action which could include taking you
to court. If people do not pay their contributions,
it can lower the amount of care that we can offer to
other residents in Medway.
Can I give my money away to my children?
You can give money to your children in the same manner as you
have been throughout your life. But you still need to pay for your
care. Any attempt to avoid this by giving large sums of money
away can be considered to be deprivation and we would continue
to charge you as though you still had that money.
Can I have help to claim state benefits?
If you receive care from us, we will carry out a benefit
check for you to see if you should be claiming anything
else. We will then arrange for someone from the Department of
Work and Pensions to visit you to help you claim these
How do I pay for my care?
You will receive an invoice from us every 4 weeks for the
last 4 weeks of care. The easiest way to pay this is by Direct
Debit; your Customer Contact Officer will help you set this up. You
can also pay at your bank or post office by cash or cheque, or by
phone on 01634 33 33 33. Riverside One and Strood
Contact Point have automated payment machines where you can deposit
either cash or cheques.
What happens if I do not agree with the amount you are charging
If you think your assessed charge is wrong, you should contact
your Customer Contact Officer on 01634 33 31 31.
If you have been charged for care that you have not received, you
need to contact the income team on 01634 331
What happens if I want to go into a care home that charges more
than the council is willing to pay?
If you choose a home that charges above the amount we can
provide, either a relative or a friend will need to pay the extra.
They will need to give us evidence that they can afford to pay this
If my account is in arrears and I need to pay extra to clear
this, who do I need to speak to?
You will need to speak to Client Financial Services on
01634 331 556 to set up an instalment plan.
My mother has dementia and I cannot access her money. What
should I do?
You need to contact the Department for Work and Pensions so that
you can become her appointee. You will also need to become her
Deputy for Property and Finance via the Court of Protection so that
you can access her bank accounts and any private pensions she may
have. If she did not have dementia but wanted assistance with her
finances she would need to make an application to the Court of
Protection for you to become her lasting power of attorney.