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Report a problem with your bill
Apply for a discount,
exemption or reduction
Appeal if you think your bill is wrong
If you think your bill is wrong because:
- We have made you liable for council tax or charged you for
- We have turned down your application for a discount,
reduction or exemption and you do not agree with our
firstname.lastname@example.org, telling us your name and address, your
account reference number, and what you think is wrong with the
Indicate that your query is an appeal. We may ask you for more
information. We will then decide either that the bill is wrong and
send you a new one or the bill is right and tell you why.
If you have already contacted us and are not happy with our
decision you can make an appeal to an independent tribunal. We will
send you details of who you need to contact when we reply to your
If you think the band on your property is wrong
If you want to appeal because you think your property should be
in a lower council tax valuation band you must contact the
You can appeal against the band set on your property if:
- You have been liable for council tax on the property for less
than six months and you can demonstrate that the property value as
at 1 April 1991 would have put the property in a different
- There has been a change in the physical state of the property
that would alter the value sufficiently to place it in another
- There have been structural changes to the property that would
alter the value significantly to place it in another band.
All council tax valuations are based on 1 April 1991 values.
General changes in house prices since this date cannot be
considered as grounds for an appeal. Until an appeal has been
determined, the bill must be paid.
Liability for council tax
Only people aged 18 years or more are liable to pay council tax.
Where there is more than one such person, the one nearest the top
of the following list is normally liable:
- A freehold owner who lives at the property
- A leasehold owner who lives at the property
- A tenant who lives at the property
- A licensee who lives at the property
- Anybody who lives at the property
- The owner
If two or more people meet the same description on this list,
they are jointly and severally liable.
Married couples or those living together as partners are also
jointly and severally liable whether they have an equal interest in
the property or not.
Please note however that the owner is always liable where a
- A residential care home or nursing home
- Occupied by more than one household where residents pay rent
- Occupied by a minister of religion or a religious
- Occupied by domestic servants
- Occupied by asylum seekers
Help us to stop fraud
Know someone who is claiming a reduction in their council tax
Report it by phone on 01634 332233 or email email@example.com