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The Community Trigger gives members of the community the ability
to request the Community Safety Partnership to review responses to
complaints of anti-social behaviour. Registered Housing Providers
(social landlords) are also included.
The Trigger is designed to ensure partners work together to try
and resolve complaints about anti-social behaviour.
The Trigger should be used if you believe your complaint has not
been responded to. The Trigger cannot be used to report general
acts of crime, including hate crime.
The Trigger does not replace the complaints procedures of
individual organisations, or your opportunity to complain to the
Local Government Ombudsmen or Independent Police Complaints
When can I trigger?
The Community Trigger can be used if you have reported at least
3 incidents of anti-social behaviour to a relevant organisation
within the previous 6 months. These are incidents where the same
behaviour, nuisance or problem has reoccurred and was reported
within 1 month of it happening.
How do I trigger?
Phone 01634 33 33 33
You will need to give details of each time you’ve complained, to
who (name, organisation and/or Incident Reference Number) and
information about the anti-social behaviour.
If you have an ongoing complaint that is being dealt with by one
of the organisations, your case is not appropriate for the
What can I expect?
Once you have asked for a Community Trigger, the Community
Safety Partnership will ask the agencies involved to provide
details of your complaints and actions that they have considered
A meeting will take place between the appropriate Community
Safety Partnership agencies, or the Registered Housing Provider and
other partners (if they are involved) to discuss the anti-social
behaviour and what actions have been considered and taken. The
group will review how the Partnership has responded and make
recommendations on how the problem can be resolved.
A response will be sent to you by the Community Safety
Partnership within 5 working days, explaining the action taken and
also suggestions on how the Partnership can attempt to resolve the