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Medway Telecare and Lifeline
Medway Telecare (traditionally known as ‘Lifeline’)
Whatever turns life takes, keeping our independence often helps
us to remain happy and healthy. Which is why we are delighted
to offer our Telecare system, that will adapt to your needs,
to help you remain safe and independent for as long as you
What is Telecare?
Our telecare service provides instant alerts, through an alarm
unit and sensors (equipment that can monitor specific
actions/situations) installed in your home. Our local team of
operators monitor 24 hours a day, 365 days a year, for any alerts
that are raised by our telecare service – and whether they need to
call out an ambulance, or simply offer support and reassurance,
they will remain on the line to you until you are in safe
In the past this service was known as ‘Lifeline’, however
advances in technology mean that our telecare service has developed
to be able to offer you greater support in your home. So
whether you are someone living on your own, a family carer with
responsibilities that you are struggling to manage, or a couple
coping with the impact of dementia in your lives - our telecare
service offers personal choice and control, helping you to live
your lives as you chose.
To help you get started, along with a general information leaflet on
independent living, we can also offer specialised leaflets
offering support to people living with:
Disabilities, Epilepsy Physical Disabilities & Sensory
But please remember, whatever your personal situation, you can
feel confident that we will be able to offer you a telecare
solution to support your needs - so please call our Service
Desk on 01634 332091 and speak in confidence with
our experienced operators.
Want to find out more?
You can visit our website Medway Control
Centre to find out more about how telecare works and what’s
available – you can also tour our ‘virtual
house’ to see telecare in action.
You can speak with our Service Desk on 01634
332091 for more information and a demonstration of the
telecare service – this can be at your home, or our demonstration
flat, and is free of charge with absolutely no obligation.
Our Service Desk will also be able to discuss your individual
needs with you and then provide details of your personal package
costs. We work hard to keep our pricing competitive with
other providers, and you can be assured that we offer a high value
service that includes training, support, annual visits and no
hidden ‘back end’ charges.