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Emergency out of hours service
We operate out of hours emergency services help line
01634 30 44 00. Outside office hours officers
determine the nature of the emergency and pass it on to the
appropriate duty officer for action. The only exception to this is
social care services which are dealt with under an arrangement with
Kent County Council, phone 03000 41 91 91.
The Regeneration, Culture and Community Directorate has an
engineer on call to deal with highway-related issues and an officer
on call to deal with environmental health emergencies. There is
also an officer in the Business Support Department who is available
to help homeless people.
For incidents where the precise nature of the problem is
unknown, the central control operator may forward the problem on to
a senior officer for a decision on the response required from the
council. It may be that an officer is then asked to attend the
incident to provide first-hand information to help determine the
action necessary. This type of emergency call often originates from
the police or other emergency services.
Flood warnings issued by the Environment Agency, pollution
reports issued by the Coastguard and severe weather warnings from
the Meteorological Office are sent by fax to the central control on
a 24-hour basis. Warnings are sent from there to the appropriate
officers. Out of hours, these are dealt with initially by the duty
Notification of a major emergency would normally come from the
police. Unlike the normal out of hours emergency calls, all calls
of this nature would go through to the central control, regardless
of the time of day. Operators have a list of senior officers who
would be contacted and some or all of the arrangements outlined in
Medway Council's major emergency plan would be put into practice.
To report or get updates on a power cut, call
105 free of charge. This number will go straight through to
the local electricity network operator.