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Food hygiene, safety and training
Make a complaint about a food business
If you are a customer of a food business, you should first
contact the food business operator, preferably in writing. If that
does not work and if you are located in the UK, our Consumer Advice pages will provide you with
further advice. From outside the UK, contact the UK European Consumer Centre.
If you have bought food that contains a foreign object
You can return it to the shop or we may be able to investigate
it on your behalf. If you want us to look into the matter, keep the
food, packaging and the foreign object. Where possible, the
object should not be removed from the food. We will also need
the receipt. You will have to fill in a form and show us the
food and packaging. We are not able to seek or negotiate
compensation on your behalf. Perishable foods should be kept in the
refrigerator or freezer to prevent deterioration.
If you are a business
The Foods Standards Agency has a lot of advice information to
help catering and retail businesses.