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Fire risk awareness

Fire safety

It is important residents are aware of what to do in the event of a fire in your property or block.

If the fire is not in your home:

If you hear the fire alarm and the fire is not in your home it is usually safe to stay put. Be alert during this time and if heat or smoke begins to affect your home or you are instructed by a fire officer, close all the doors and leave the building immediately.

If the fire is in your home:

If you find a fire in your home raise the alarm by contacting the Fire Service by dialling 999/112, ensure all occupants leave, close all doors including the front door. Leave the building as quickly as possible by the safest route avoiding the location of the fire and go to a safe place.

If you are in the common parts and there is a fire:

Leave the building by the escape route and ring the Fire Service. Make your way to a safe place; stay there until the fire officer/member of staff informs you the building is safe to re-enter.

Phoning the Fire Service:

Dial 999/112 and ask for fire service, when you are answered give the address of the fire, do not hang up until the fire service have repeated the correct address back to you.  Fire cost lives and fire safety is taken very seriously.  Be aware and take care of your own safety and the safety of others.


  • No smoking is allowed in any of the communal areas.
  • Do not overload plugs/sockets in your flat and take care when using multi-way adaptors.
  • Keep cooker and heaters clear.
  • Never use any faulty electrical items.
  • Never leave hot appliances unattended when switched on.
  • Do not place anything that will burn next to a heat source.
  • Never leave candles unattended.
  • Do not store materials, wedge doors open or block doorways in communal areas.
  • Keep gas and electricity meter cupboards clear.
  • Check and test your smoke detectors regularly.

Almost all fires in the home can be prevented.  To make your home safer and to help reduce casualty and death from fire in the home, Kent Fire and Rescue Service can carry out free Home Fire Safety Checks and give home fire safety advice.  To book a free safety visit phone 0800 923 7000 (free from a landline) or email hsv@kentfire-uk.org with your name, address and contact phone number.

Fire Safety Management Strategy 2015-2018

This strategy sets out how we (Medway Council Housing Services) will continue to meet our statutory obligations under the Regulatory Reform (Fire Safety) Order 2005 for communal areas and the Housing Act (2004) for internal areas within flats, as well as how we plan to deal with areas that are identified as at risk of fire after assessments.

View the Fire Safety Management Strategy 2015-2018 (pdf 349KB)

Fire risks in Communal areas

Read the Management of fire risks in communal areas policy for more information.

Fire safety in your home

Visit the external websites below for guidance on reducing the risk of fire at your home:

Smoke Alarms

Smoke alarms will be fitted and hardwired in a suitable place in every property. This will normally be the hallway.

Gas Servicing and Safety

Go to our Gas servicing and safety page for more information.