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Council housing consultation
We want to continue to provide a range of high quality services
for tenants and leaseholders, and want your views on how we do
Thank you to everyone who has participated in the Pets Policy
consultation. We are in the process of reviewing your feedback and
will post the results shortly.
All pets kept in a tenants home must be registered with Housing
Services. Apply to register your
Annual Budget and Capital works presentation 2017 Monday 16
Housing Services held its annual residents meeting at Gun Wharf
to consult on the budget proposals for 2017/18 Residents were
given an overview of the factors influencing the 2017/18
budget and the budgeting challenges Housing
Services are facing over the next few years. Residents were
also shown how their rent money will be spent in the forthcoming
Residents were asked to identify what they felt Housing
should prioritise when considering their budgets.
Here are the results:
Performance and Partnership meeting 31 March 2017
This meeting was to gather suggestions and
review the current resident involvement structure, to ensure
that your opinion as a residents counts. The meeting covered what
works well or hasn’t be as effective as we had wanted.
Minutes to the
meeting can be found here with the presentation too which
was part of the meeting. (pdf287KB)
Customer Sounding Board 21 February 2017
This meeting was reviewing Medway Council
Housing Services existing and draft new policy. Resident’s were
invited to offer feedback for the development and monitoring of the
The draft domestic abuse policy was given to
residents to read through and discuss the various areas that the
housing department would need to act, in order to support residents
in this situation. There are legal requirements for Medway Council
therefore the policy has references to other acts / policies and
the language isn’t customer friendly. It was agreed that a shorter
version with reference to organisations and helplines would be more
effective for residents, however a policy of this type is
needed for officer reference and legal reasons for the housing
The second document to be reviewed was the
pet’s policy. Residents agreed that this type of policy is
necessary in order to prevent ASB however felt that the tenancy
agreement needs to be referenced in the policy in order to be
effective when taking action against residents that do not adhere
to the policy.
The Leaseholder handbook has been reviewed by
some leaseholders and other customers to ensure the language and
layout is user friendly.
Once the documents have been finalised they will be published on
Housing Services policies page
Customer Sounding Board
Residents attended a sounding board on 8 June 2016 to
discuss Local Offers and the Youth Engagement Strategy.
Here are some of the things they felt strongly we should
- offer more around increasing basic computer skill and
this should be done in small groups so training is more
- more promotion of services available, including the out of
hour's emergency number
- reinforce the rights and responsibilities of tenants when we
let our properties to them. Whilst housing does this at sign up,
residents feel more could be done to ensure the message and
consequences are as clear as possible.
Our Community Development Officer then discussed the Youth
Engagement strategy outlining what the key objectives are.
Residents discussed how they could contribute to the action plan
and the possibility of a mentoring programme. Residents were given
a copy of the strategy to take away and review. Attendees at the
meeting and other interested residents will be asked to come back
and finalise the Local offers.
Repairs and Maintenance Cuppa and Catch up
The aim of this catch up was to inform residents of the
capital works programme for 2016/17 and to capture what is working
well and what may need improving within the repairs and maintenance
service. The repairs and maintenance service is currently
contracted out to Mears who where also present at the meeting.
This meeting gave residents the opportunity to meet the teams
that deal with the repairs and maintenance service and capital
works to gain a better understanding of the processes when it comes
to planning and delivering works to Medway Council properties.
The deputy head of housing chaired the meeting. He opened the
session with an introduction of staff so customers could put a face
to names. This lead on to a networking session where the
customers and staff had an informal chat giving customers the
opportunity to ask questions and get to know what the staff
individual roles are within the service.
The deputy head of housing presentation on: Capital works
programme 2016/17; Environmental improvements & other works;
Business plan; Energy saving; Stock condition surveys; Fire risk
The session was closed with a question and answer session for
customers to ask about the content of the presentation and also
query anything they may have experienced from previous repairs or
maintenance works. Staff were also available at the end to chat to
customers that didn’t necessarily feel comfortable to ask questions
within an open forum.
Performance and Partnership meeting - Anti Social Behaviour,
Wednesday 24 February
Tenants that had previously logged an anti social behaviour
(ASB) case with Housing Services within the past two years
were invited to take part in a workshop to review how Housing
Services deals with ASB and identify areas for improvement. The
meeting had the Housing Manager and representatives from the
Community Safety Partnership (CSP) team to facilitate the workshops
to capture as much feedback from the tenants.
First thing on the agenda was an exercise for the tenants to
highlight the three types of anti-social behaviour that concern
them the most. Noise nuisance came out as the biggest problem.
Leading on from the first workshop the Housing Manager gave a short
presentation on ASB.
Reviewing the service and experience the tenants had when they
reported ASB enabled them to create some objectives they would like
to see come out of the meeting:
- Trust to be regained in Housing Services for Tenants by Housing
managing expectations and keeping their word
- Keep residents up to date on cases
- Police and housing officers to report more quickly to
The Housing Manager gave the final presentation of the day
advising tenants how to report ASB and gather evidence, explaining
the importance of having this evidence and it being robust enough
to present in court and take legal action. He covered the
various methods on reporting ASB: Telephone: 01634 333344; To
officers on estate inspections; Online via council website or
email; Facebook or twitter direct message only.
Sgt Stephen Holpin from the Community Safety Partnership team
advised how the police monitor and deal with reports of ASB.
Methods of reporting ASB to the community safety team is via
telephone 101 number or if you wish to report in person they are
available in the local community hubs.
Missed the meeting or would like a recap?
Behaviour workshop meeting 24 February 2016 (pdf 167KB)
View the full presentation Annual budget
presentation 26/01/2016 (pdf 1,013KB)
Got a question? email firstname.lastname@example.org