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Who to contact for housing and welfare advice

Help is available to you and your families from a range of advice organisations.


Debt and Legal Advice

Advice for Adults

National Debt Advice Agencies

Substance Misuse Advice

Housing and Homelessness Advice

Relationship Advice

Housing Advice

Domestic Abuse

Home Ownership Advice

Employment Advice

Help and Advice for Parents

Disability Help and Advice

Help and Advice for Young People

Other Helpful Contacts

If you notice a contact detail is incorrect or out of date please email tenant.participation@medway.gov.uk

Debt and Legal Advice

Housing Services Welfare Reform Team (Council Tenants helpline) - advice on dealing with debt and signpost to other debt advice organisations.

Phone: 01634 333344

Freephone: 0800 4088080


Citizens Advice Bureau - helps resolve legal, money and other problems by providing free, independent and confidential advice.

Kingsley House, 37 - 39 Balmoral Road, Gillingham, ME7 4PF

Phone: 01634 383760

Email: info@cabmedwayadvice.org.uk



National Debt Advice Agencies

National Debtline

Phone: 0808 8084000



Money Advice Service

Phone: 0800 138 7777



Stepchange - free advice on problem debt based on what's best for you

Phone: 0800 1381111



Housing and Homelessness Advice

Housing Options

Kingsley House, 37 - 39 Balmoral Road, Gillingham, ME7 4PF

Phone: 01634 333600 to book an appointment

If you urgently require accommodation outside of office hours you can phone the emergency out of hours number 01634 304 400.

Email: housing@medway.gov.uk



Caring Hands - working with the homeless and disadvantaged in Medway

15a - 16 New Road Avenue, Chatham, ME4 6BA

Phone: 01634 409768 

Email: info@caringhandsuk.org.uk



Pathways to Independence - a charity specifically set up to support homeless people across our region.

25 Victoria Street, Rochester, ME1 1XJ

Phone: 01634 819649 (Open Monday - Friday 9.00am - 5.00pm)



Greenlight - a social justice initiative that sees a team of skilled volunteers go out onto the streets to provide minimal invasive medical care and a signposting service to rough sleepers

Email: pipsmacdonald@gmail.com

http://www.greenlight.london/  (it does operate in Medway too)


Shelter Kent (North) Housing Aid Centre - Provides housing advice and information.

122 High Street, Chatham, ME4 4BY

Phone: 01634 408555 / 0808 2716643



Home Ownership Advice

Help to Buy - First-time buyers across the UK can benefit from this government savings boost.

Phone: 03333 214044

Email: helptobuyeastandsoutheast@bpha.org.uk



Help and Advice for Parents

Sure Start Centres

Sure Start Children's Centres provide information and services for families with young children aged from birth to five years in the local community and are great places to meet new people.



Brompton Children's Centre (Brompton)

Phone: 01634 844152 (Open Monday - Friday 9.00am - 5.00pm)

Burnt Oak Children's Centre (Gillingham)

Phone: 01634 334344 (Open Monday - Friday 8.30am - 4.30pm)

Saxon Way Children's Centre (Gillingham)

Phone: 01634 852320 (Open Monday - Friday 7.30am - 6.00pm)

Woodlands Children's Centre (Gillingham)

Phone: 0300 0658212 and school office 0300 0658200 (Open Monday - Friday 7.30am - 6.00pm)

Hand in Hand Children's Centre (Twydall Infant School)

Phone: 01634 365985 (Open Monday - Friday 7.00am - 6.00pm)

Riverside Children's Centre (Rainham)

Phone: 01634 338700 (Open Monday - Thursday 8.30am - 4.30pm, Friday 8.30am - 4.00pm)

Miers Court Sure Start Children's Centre

Phone: 01634 236974 (Open Monday - Friday 8.30am - 4.40pm)

Deanwood Children's Centre

Phone: 01634 231901 (Open Monday - Friday 8.00am - 5.30pm)


Help and Advice for Young People


Phone: 0800 1111



NSPCC Child Protection Helpline

Phone: 0808 8005000 / 18 or under 0800 1111

Email: help@nspcc.org.uk



Runaway Helpline - Runaway Helpline is there if you are thinking about running away, if you have already run away, or if you have been away and come back.

Phone: 116 000

Email: 116000@runawayhelpline.org.uk



Step Ahead Support - Support, opportunities and choice to vulnerable young people ages 16 - 25 years old.

14 New Road, Chatham, ME4 4QR

Phone: 01634 827772



Medway Youth Trust - Include Medway Programme for people aged 16-25, Princes Trust, support for young carers, New Horizona Social Action programme,

205 - 217 New Road, Chatham, ME4 4QA

Phone: 01634 334343



Open Road - Support and advice for young people with drug or alcohol problems

55 Green Street, Gillingham, Kent, ME7 1AE

Phone: 01634 566285



Youth Employment Service - Supports vulnerable young people with impartial, advice and guidance to encourage, enable and assist them to participate in education, training and employment. Includes creativity workshops, housing drop in services, Duke of Edinburgh Award.

205-2017 New Road, ME4 4QA; check website for drop in sessions at other locations

Phone: 01634 334343



Youth Offending Service  - Work with young offenders and those at risk of offending

Strood Youth Centre, Montfort Road, Strood, Rochester, Kent ME2 3ET

Phone: 01634 336225



Young Lives Foundation - Advocacy, befriending, mentoring

71 College Rd, Maidstone ME15 6SX

Phone: 01622 693459



Relate - Children and Young Persons Counselling

Kent, Medway & North Kent Relate Centre Kingsley House, 37-39 Balmoral Road Gillingham ME7 4PF

Phone: 0300 100 1234

Email: info@relatemnk.co.uk 



Child and Adolescent Mental Health Service - Mental health services for people aged 0-18 with severe and enduring mental health difficulties. Access is by referral only.

Tier 2 CAMHS c/o New Horizons Academy Walderslade Road Chatham Kent, ME4 6NR

Phone: 01634 337368 to make phone referral 

Email: camhs.spa@nhs.net to request a form to make referral


Youth Centres - Youth Centres across Medway offer services for young people up to age 19



Mid Kent College - Provides day and evening academic and vocational courses and supports apprenticeships at Medway and Maidstone bases

Medway Campus Medway Road Gillingham Kent ME7 1FN

Phone: 01634 383000

Email: course.enquiries@midkent.ac.uk



Youth Central - Helps young women with the Better Bodies Project, Young Mums Peer Education Project, Girls in Charge Project

216, Wayfield Road Chatham Kent ME5 0JB

Phone: 07702 490814

Email: enquiries@youthcentralse.org.uk


Child Sexual Exploitation

SAY SOMETHING IF YOU SEE SOMETHING Call 101, quote Operation Willow or call the Say Something Helpline anonymously on 116 000


Advice for Adults

Medway Age Uk - Social care for retired people.

The Mackenney Centre, Woodlands Road, Gillingham, ME7 2BX

Phone: 01634 572616



Medway Adult Education - learning opportunities for adults in Medway.

Medway Adult and Community Learning Service, Rochester Centre, Eastgate, Rochester, ME1 1EW

Phone: 01634 338400



Veterans Aid - one-stop shop for Veterans in Crisis.

Phone: 0800 0126867

Email: info@veterans-aid.net


Substance Misuse Advice

Turning Point - Information, advice and support for those affected by substance misuse.

36a High Street, Chatham, ME4 4NP

Phone: 01634 583660

Email: info@turning-point.co.uk



Talk to Frank - friendly, confidential drug advice. 

Phone: 0300 1236600

Email: frank@talktofrank.com



Release - national centre of expertise on drugs and drugs law.

Phone: 020 73242989

Email: ask@release.org.uk



Relationship Advice

Relate - provides counselling, sex therapy and relationship education supporting couples and family relationships throughout life.

Kingsley House, 37 - 39 Balmoral Road, Gillingham, ME7 4PF

Phone: 01634 380038

Email: info@relatemnk.co.uk


Domestic Abuse

Domestic Abuse support services in Kent and Medway


If you or your family are in immediate danger don't be afraid to call the police on 999. Otherwise please contact Kent Police on the non-emergency telephone number 101 or visit your local police station to speak with an officer in confidence.


Women's Aid - national charity working to end domestic abuse against women and children.

Phone: 0808 2000247

Email: helpline@womensaid.org.uk


Disability Help and Advice

Balfour Centre - day care centre for physically disabled people.

Pattens Lane, Rochester, ME1 2RB

Phone: 01634 335580



Family Mosaic - provides advice to help you repair, improve, maintain or adapt your home.

Family Mosaic, Suite 3, Sunderland Quay, Medway City Estate, Rochester, ME2 4HA

Phone: 0845 6015471 (Open Monday - Friday 9.00am - 5.30pm)



Occupational Therapy Service - provides a team of specialist workers to provide assistance to people in their own homes.

The Occupational Therapy Service, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Phone: 01634 331262



Carers UK - give expert advice, information and support for carers.

Phone: 0808 8087777 (Open Monday - Friday 10.00am - 4.00pm)

Email: advice@carersuk.org



Employment Advice

Chatham Jobcentre Plus - Help and advice on jobs and training for people who can work and financial help for those who cannot.

Crown House, The Brook, Chatham, ME4 4IQ

Phone: 0845 6043719



Employ Medway - The centre provides employment advice and support

99-101 High Street, Chatham ME4 4DL

Phone: 01634 336682 



Other Helpful Contacts

Medway Maritime Hospital

13 Windmill Road, Gillingham, ME7 5NY

Phone: 01634 830000



Victim Support - helps people cope with the effects of crime

Phone: 0808 1689293 (Weeknights Monday - Friday 8.00pm - 8.00am, Weekends 24 hour service)

Support line: 0808 1689111



The Samaritans - Provides confidential support for people with feelings of distress or despair including those which could lead to suicide.

Priory Road, Strood, ME2 2EG

Phone: 01634 730981

Email: jo@samaritans.org



Energy Saving Trust - helps people to save energy.

Phone: 0300 1231234

Email: energy-advice@est.org.uk



Medway Sexual Health - Sexual health services including contraception, STI testing and treatment, psychosexual therapy services and care for people living with HIV.

4 Clover Street, Chatham ME4 4DT; check website for other locations

Phone: 0300 123 1678



Smokefree Advice Centre - Free service to help people stop smoking

Phone: 0800 234 6805



Cruse Bereavement Care - Provides information and support to people who have been bereaved

Maidstone Community Support Centre 39-48 Marsham Street Maidstone ME14 1HH

Phone: 01622 671011