Go to navigation
Schools complaints procedure
Day to day management of each school is in the hands of the
headteacher who is responsible to the governing body. It is the
governing body that has the overall responsibility for determining
how the school is run within the framework of national and local
policies and regulations.
Each school and governing body is required have a complaints
policy and procedure in place and to advise parents of the policy.
This will cover all matters for which the school and governing body
are responsible. Please contact the relevant school direct for a
copy of its policy.
Complainants are required to follow the school complaints
process and if, having completed this process, they are not
satisfied with the outcome, they may ask the Local Government Ombudsman consider the
Complaints dealt with by the council
The following complaints come outside the scope of the school’s
own complaints procedure:
The council, as the Local Authority, has responsibility for
admissions to community and controlled schools. Any appeals or
complaints should be referred to the admissions
team. Admissions to aided and foundation schools should be
dealt with by the diocese and/or the governors of the
Child protection issues should be investigated by
Children's Care Services and the police. The school’s prime
responsibility is to trigger the appropriate procedure through the
The curriculum and religious worship
Complaints about the curriculum and religious worship should be
considered by the school and governing body initially. If the
complainant is still not satisfied with the outcome, the matter
should be referred to Medway Council’s school advisory team. For
further information, follow the link at the top of this
Governing bodies are required to set up exclusions committees to
consider exclusions, following guidance procedures issued
by the Department for Education.
Special educational needs
Complaints should be referred to Medway Council’s special
educational needs team.