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Get help paying online
The Medway Council online payment service uses a secure server
and encryption to ensure your card details remain secure and
confidential. When you use our website, the personal information
and card numbers you send us are encrypted, which turns them into
bits of code that are securely transmitted to us over the
The information you give us during an online transaction is used
only to record your payment. Medway Council has a duty under the
Data Protection Act 1998 to ensure that the information is
only used for the purpose it is provided for and is not disclosed
to anyone else.
It is always a good idea when using a credit or debit card to
make an online payment to be aware of other people or anything
unusual as you enter your details, as this will help to prevent
them being fraudulently misused.
Please note that Medway Council does not accept payment by
American Express and cannot accept payment online by Electron or
Maestro International cards. If you wish to pay by Electron or
Maestro International cards,
please phone Customer Contact on 01634
333333, Monday to Friday from 9am to 6pm.
Please have your payment card and council reference or account
number to hand before you pay. The examples below show where on a
bill to find these numbers.
You will be unable to pay your council
tax or business rates online from 6am to 10am on Wednesday 08
February 2017, due to important maintenance work. You can still pay
over the phone by calling 01634 333 333. Sorry for any
inconvenience this may cause.
Residents and visitors to Medway can make payments online for: