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Booking information

Box office opening hours

The box office is open for bookings both by phone on 01634 338338 and in person from Monday to Saturday, from 10am until 15 minutes after curtain-up. On non-performance evenings, it will close at 5pm. Please be patient when phoning the box office during busy periods, especially around show times, as all calls are answered in strict rotation.

Support acts

Support acts are regularly used by production companies to start a show and "warm up" the audience for the main act. The Central and Brook Theatres do not always know if a support act is being used or what the support act will be at the time of publication. Customers are therefore advised that support acts may be used at the discretion of the producing management. For further information, please enquire at the box office on the day of the performance.

Latecomers and admission

The management reserves the right to refuse admission. Latecomers will be admitted at a suitable break in the performance.

Ticket reservations

Tickets must be paid for (by post or in person) within three working days of the original reservation or 30 minutes before curtain-up, whichever is sooner. Seats not paid for after this time will be released. Reservations cannot be made through the online booking service.

Bookings for customers using wheelchairs

Please note that bookings for customers using wheelchairs cannot be made online. Please contact the box office on 01634 338338 and a member of staff will contact you during normal office hours. Find out more about facilities for people with a disability visiting the theatres.

Group bookings

Please note that group bookings (parties of eight or more) cannot be made online. If you are interested in arranging a group booking for a show, please contact the box office on 01634 338338 with your details and staff will contact you.

Postal booking

When booking by post, please enclose a stamped, self-addressed envelope for the return of the tickets. Please give the show title, date and time. Cheques must be made payable to Medway Council and should have your cheque card number, name, address, telephone number written clearly on the back. Postal bookings should be sent to the theatre you will be attending.

Collecting tickets from the box office

If you select the CoBO (care of box office) option when making your order, your tickets will be held at the box office for collection on the day of the performance. Should you wish to collect your tickets on the day before the performance, the box office staff at either theatre will be happy to print your tickets for you.

Having your tickets posted to you

Should you prefer to have your tickets sent out to you, please select the postage option when making your order. The postage charge is a flat rate of 75pence. Your tickets will be posted out to you on the first working day after your booking was made and will be sent second class. Please allow at least a week for your tickets to arrive before contacting the box office.

Return of tickets

Tickets cannot be exchanged or money refunded. Customers are advised to check their tickets at the time of purchase.

Resale of tickets

Tickets may be left at box office for resale but the theatre cannot guarantee their sale and can only offer them for resale after all the theatre’s own seats have been sold.

Discounts and concessions

The theatre reserves the right to introduce special offers and discounts without notice. Concessions, where offered, are available for people under 16 years old and over 60 years old. Only single concessions are available. Please note that concessionary and special offer tickets must be requested at the time of purchase and discounts cannot be applied retrospectively.
Doors open 30 minutes before curtain-up. The licensed bar is open when there are performances and interval drinks can be ordered in advance, on arrival.

Gift vouchers

Central Theatre and Brook Theatre gift vouchers are available in denominations of £1, £5, £10 and £20. Vouchers are valid for 18 months from the date of purchase.

Lost tickets

If your tickets are lost, please contact the theatre and you can arrange for duplicate tickets to be held for collection before the performance. The theatres do not issue or send out duplicate tickets in advance of a performance. Any duplicate tickets issued can only be picked up, on arrival, within one hour of the start of the performance.

Hiring facilities at The Central and Brook Theatres

Theatre facilities are available for hire by local businesses and organisations. For further information, please telephone 01634 338300.

Online booking

There are no hidden charges for booking online. The council does not charge commission on any tickets but it does charge 75p for posting tickets out to online, telephone and postal customers. All onlineBrowse and book button theatre bookings are done through the council's secure server. Find out more about paying online.

Use the button on the right to buy tickets or simply to find out what's on at the theatres.

Please read the terms and conditions.