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Assisted Access Scheme
For those who need additional assistance to access the services
within The Brook and Central Theatres
The Brook and Central Theatres and Medway Council are firmly
committed to enabling everyone to participate in theatrical
performances equally and with dignity and respect. The theatres
operate this membership scheme for those who, within the scope of
Discrimination Act 1995, need somebody (an "assistant") to
be present to help them use the services within the theatres. Under
the Act, a person has a disability if he or she has a physical or
mental impairment that has a substantial and long-term adverse
effect on his or her ability to carry out normal day-to-day
The membership scheme is not open to or intended for those who
simply want a companion or need help getting to the theatres. An
assistant is somebody who is able to help the disabled person
access services that, without their help, would be
The assistant should:
- familiarise themselves with the layout of the theatre and the
location of services
- liaise with theatre staff if the disabled person needs
- take instructions should there be a need to evacuate the
- attend to the needs of the disabled person at all times while
on the premises.
Theatre staff will advise and aid the assistant but cannot be
expected to carry out the assistant's duties.
This scheme allows its members to obtain an additional ticket,
at half the standard price, for the assistant. To join, the
disabled person or their appointed representative will need to
print, complete and sign the appropriate application form and
return it to one of the addresses at the foot of this page. You can
download an application form and full details for individual
membership (Word 98KB) or organisational
membership (Word 97KB).
The details on the form should be those of the disabled person.
As the Brook and Central Theatres are publicly funded, the council
needs either the disabled person or their appointed representative
to sign a declaration that the benefits of membership will be used
within the terms set out here and The Brook and Central Theatres
Disability Access Policy.
Applications will be considered and applicants will be informed
whether they have been accepted within 10 working days. If the
council needs further information, it will ask for it within those
10 days, then pass on its decision as soon as possible after that
information has been received. Unfortunately, scheme tickets cannot
be made available until an application has been approved and
someone has been registered as a member of the scheme.
The information you provide for the council will help it to
provide a better service for you. There is an opportunity on the
form for you to say more about your particular needs or you can
include extra information on a separate sheet. For example, theatre
staff need to know if your mobility equipment is an unusual size,
shape or is motorised, so that they can allocate the right amount
of space when booking.
The information you give the council is protected by the
Protection Act 1998 and will only be used for the purpose
set out here and on the application form.
If you have difficulty completing the form or would like more
information, please contact the box office on 01634
338338 and the staff there will be pleased to help.
Please note that a false application could lead to civil
proceedings and/or prosecution for offences under the
Theft Act 1978 are subject to availability at the
time of booking. The theatre reserves the right to review the
availability of tickets within the scheme, to review a member’s
eligibility and to revoke that membership following review.
This information is available in other formats and