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Booking online information

Users guide

Disclaimer

The online booking system has been tested using the Microsoft Internet Explorer web browser. When other browsers are used at public access internet locations, such as kiosks, internet cafés and libraries, it is possible that card numbers and other personal details may remain accessible to subsequent users.

You should also be aware that in any public situation, other people may be able to view your personal details as you enter them on an online booking or payment system.

Medway Council does not accept responsibility for any fraudulent use of card details or other personal information as a result of using its online booking systems at public access internet locations.

If you are in any doubt about the security of booking online, please book by telephone with the appropriate leisure centre.

Members

Members must have a valid membership card available when making a booking. Members may make bookings without payment in advance and pay the applicable fee when attending the centre. All member bookings must be paid for before using the facilities.

Members must present their membership card at reception before using the booked facility or a debt will remain on their membership account for non-attendance. Non-members playing with a member will not be able to use the facility until the member presents their card at reception.

Payment can be made online but please note that the price quoted will not necessarily be correct for all types of membership. If the price shown is incorrect, please do not make payment at the time of booking but pay when attending the centre and the correct price will be calculated.

Payment can be made using a valid credit or debit card. The council does not accept payments using American Express or Visa Electron cards. In addition all users who are not members will be required to pay a day membership fee upon entering the centre.

Non-members

Non-members may book facilities up to three days in advance but must pay at the time of booking, using a valid credit or debit card. The council does not accept payments using American Express or Visa Electron cards. In addition all users who are not members will be required to pay a day membership fee upon entering the centre.

Booking by telephone or in person

Members may still make bookings by telephone - please call the centre directly. To book in person, please call in at the centre of your choice. Please note, telephone bookings cannot be made before 8am.

The council's cancellation policy applies to all bookings, whether made online or directly through a centre. Cancellations must be made at least 24 hours before time of the session booked or you will be liable for the full hire charge. Members who book facilities and do not use the booking will also be liable for the full hire fee. Refunds of online payments can only be made on production of a valid receipt reference.

Cancellation policy

The council's cancellation policy applies to all bookings, whether made online or directly through a centre. Cancellations must be made at least 24 hours before time of the session booked or you will be liable for the full hire charge. Members who book facilities and do not use the booking will also be liable for the full hire fee. Refunds of online payments can only be made on production of a valid receipt reference.

Unacceptable forms of payment

The council does not accept payment using American Express or Visa Electron cards.