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Trains and stations in Medway

Train services in Medway are provided by Southeastern. 

You can visit the Southeastern website to:

For more details about timetables visit the Southeastern website or call their customer services team on 0345 322 7021 (local rate) or Textphone 0800 783 4548 (for the hearing impaired)

For engineering works taking place across the Southeastern network, please check Southeastern's website.

Southeastern provides help for people who need assistance getting on and off trains. Use the assisted travel booking form to arrange assistance at least 24 hours before your journey. If you need to travel sooner, phone 01732 77 00 99 or 0800 783 45 24.

If you're travelling by bus, look at Arriva's guidance for customers with disabilities.

PlusBus

PlusBus is a discount price bus pass that you can buy with your train ticket at any National Rail station ticket office, or online. It can also be bought from self service machines at selected stations.Plus Bus logo

Within Medway PlusBus gives you unlimited bus travel on Arriva and Nu-Venture around the whole area. There are no peak period restrictions, so you can hop-on and hop-off buses as much as you like all day.

For more details on Medway PlusBus please visit the PlusBus website.

Chatham Station

Staff: On duty 24 hours a day. When the ticket office is closed, staff located near the ticket barrier can help you. Ticket office open 05.45am to 8pm, Monday to Friday, 6.15pm to 8pm on Saturdays, 7am to 7pm on Sundays.

Location: Off Railway Street from New Road Avenue.

Access: All platforms are accessible to wheelchair users for all directions of travel via side entrances. There is a flush kerb on the pedestrian crossing 19m to the right of the station entrance. The door is 1.25m wide. Access to the platform is by the side entrances. There is a gate to the platform; ring the bell here for assistance. A footbridge is available to cross to the other platform; ask for assistance from staff.

Parking: There is short and long term pay and display parking available and spaces for blue badge holders in Hills Terrace car park.

Toilets: A disabled toilet is available 24 hours.

Public telephone: There are cash and card telephones with doors, two cash phones with open access, 1.25m high outside the station building.

Waiting area: There is a sheltered platform and a heated waiting room.

Refreshments: The station has a cafeteria with tables and chairs on the London-bound platform. There are vending machines on the station and a kiosk in the booking hall.

Left luggage: No facility.

Ticket office: The counter less than 96cm high, two self service machines, one 1.47m high and the other 1.34m. There is a speak easy facility, open from 10.15am to 5pm daily.

Taxis: In the station forecourt.

More Information: Please visit Southeastern's website.

Gillingham Station

Staff: On duty 24 hours a day. When the ticket office is closed, staff located near the ticket barrier can assist you. Ticket office open 6.10am to 8pm, Monday to Friday, and 7am to 7pm Saturday and Sunday.

Location: Railway Street.

Access: Ramped entry and automatic doors to ticket office, Access to all platforms via lifts

Parking: There are no facilities for disabled drivers but bays will be installed shortly.

Toilets: There are male and female toilets and a disabled toilet on platform 3 operated by a radar key, which is available from staff.

Public telephone: Cash and card telephones with doors.

Waiting area: Covered and heated sheltered areas.

Refreshments: Kiosk in booking hall, level access.

Left luggage: No facility.

Ticket office: Low level approach suitable for people in wheelchairs. Self service machines
outside.

Taxis: Outside station in Railway Street

More Information: Please visit Southeastern's website.

Rainham Station

Staff: On duty 6am to 7.30pm, Monday to Friday, 8am to 7pm on Saturday and Sunday.

Location: From Station Road, off Rainham High Street.

Access: Flush curb entrance to front and back. To summon the assistance needed to cross to the other platform, ring the bell by the barrier.

Parking: Short stay, long term parking available behind the station.

Toilets: Unisex toilets operated by radar key which is available from staff.

Public telephone: Cash and card telephones, some with open access.

Waiting area: Spacious, heated and sheltered areas with fixed seats.

Refreshments: Morning only at the newsagents, open access.

Left luggage: No facility.

Ticket office: Low counter approach. Self service machines.

Taxis: There is a taxi rank outside the station forecourt.

More Information: Please visit Southeastern's website.

Rochester Station

Staff: On duty 6am to 9.30pm, Monday to Friday, 6.45am to 1:25pm on Saturday, Closed Sunday

Location: Off Corporation Street, onto Rochester High Street, the station is 200m on the left.

Parking: None.

Toilets: None.

Public Telephone: Cash and card telephones.

Waiting Area: Covered area on both platforms. London-bound is heated.

Refreshments: Small unit by entrance to station.

Left Luggage: No facility.

Ticket Office: Low level counter approach.

Taxis: No official taxi rank, but there is a taxi office to the right of the main building.

More Information: Please visit Southeastern's website.

Strood Station

Staff: On duty 5am to 1.45am, Monday to Friday, 7.45am to 2pm on Saturday, 8.15am to 3.30pm on Sunday. Station wheelchair available.

Location: Front entrance via Canal Road, back entrance off Station Road, both from the A2.

Access: Ramped subway opposite Grove Road, with a street ramp up to the station entrance. Assistance is needed to cross to the other platforms, as the subway has steps.

Parking: Short and long term parking available.

Toilets: No disabled facility, male toilet only.

Public telephone: Three booths, cash and card.

Waiting area: Heated waiting room, three door entrance, moveable seats.

Refreshments: Kiosk with open approach in booking hall.

Left luggage: No facility.

Ticket office: Low counter, speak easy facility.

Taxis: Immediately outside the station.

More Information: Please visit Southeastern's website.

Chatham Waterfront Bus Station

Staff: Travel Information Centre open 8am to 6pm, Monday to Friday, 8am to 5pm on Saturday

Location: In Globe Lane, and Waterfront Way in Chatham town centre

Parking: Nearest parking in Globe Lane car park accessible from Medway Street

Toilets: Unisex toilets with convenient washing facilities. Toilets also available in the Pentagon Centre.

Public telephones: Cash and card telephones with good accessibility for wheelchairs are
available in the Pentagon Centre.

Waiting area: Covered bus station, some seating provided in canopy areas.

Refreshments: None.

Left luggage: No facility.

Ticket office: Bus and coach tickets can be bought from the Travel Information Centre in the bus station on Platform A. It is a small grey coloured building.

Taxis: Available in taxi rank in The Brook. Exit from Pentagon Centre via exit near to public toilets.

Please visit the Chatham Waterfront Bus Station page for more information.

 

Southeastern

For more details about timetables visit the Southeastern website or call their customer services team on 0345 322 7021 (local rate) or Textphone 0800 783 4548 (for the hearing impaired).

For engineering works taking place across the Southeastern network over the Bank Holiday weekends, please check Southeastern's website.