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Report a flood
Different types of flooding are managed by different
Often flooding can be caused by a combination of different
factors related to the highway, sewers, rivers and sea, streams
Flooding can occur on the highway during intense or prolonged
rainfall and can occur even after it has stopped
gullies are one of the reasons why water on the highway might
not drain away.
We manage incidents of flooding on our roads
to keep them safe for the public. Gullies take away surface
water from roads and paths and are designed to take the surface
water from roads.
If you see a blocked gully that is causing flooding of the
highway, has a broken or missing cover, or is at risk of entering
private property, call 01634 333333.
If a drain is blocked but is not causing
dangerous flooding, it will be cleansed as part of our
gully cleansing programme.
Sewer flooding and fresh water pipe leaks
With the exception of drains and sewers on
council estates, all drains and sewers
are either privately owned by the owners of the houses they serve
or, for most pre 1937 drainage, are the responsibility of the
relevant sewerage undertaker or water supply company. In Medway,
this is Southern Water.
Water - phone 0845 270 1508
Flooding from the sea or rivers
To report flooding from the sea or
a river please call the Environment Agency Floodline on
0845 988 1188.
To listen to recorded flood warning information for your area or
speak to someone for advice, call 0845 988 1188.
Flooding from streams, ditches and groundwater
To report groundwater flooding or flooding
from an ordinary
watercourse, phone 01634 333333 or email firstname.lastname@example.org and
include as much information as possible, including the time of
flooding and any available photographs showing the depth and extent
It is helpful if as much information as
possible is provided, including:
- The location of the flood, including any landmarks/house
- Road name
- Size of the flood.