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Quality and performance

Our Customer Charter

Our aim is to provide excellent customer service and Medway Council's Customer Charter sets out what you can expect from us when accessing the planning service by visiting our offices or contacting us.

We want to hear from you if you feel that the service you received on contacting us is not up to standard, if we have done well or if you have a suggestion as to how we might improve. 

Complaints, compliments and comments

Diversity and equality

The Development Management service has been checked to make sure that it does not discriminate on the basis of race, disability or gender. These checks must take place at least once every three years and this checking process is known as a Diversity Impact Assessment (DIA). In October 2009 Medway Council undertook a DIA screening assessment (pdf 1,590 KB).

Find out more about DIA Key Information (pdf 58KB).

Major Developers Forum

The Planning Service held its annual forum with Major Developers in May.  This was a very beneficial meeting and enabled us to introduce our partners submitting major applications to the Chairman of the Planning Committee, Political Planning Spokes and Portfolio Holders for Regeneration and for Inward Investment, Strategic Regeneration and Partnership as well as Planning Managers and Senior Officers of the Planning Service.

We discussed how our service is meeting the challenges facing us and how we can best work together.  The topics this year included an update on the Issues and Options regarding the Local Plan and Rob Cameron from Natural England gave a presentation on the new approach to protected species regulations.
Following the meeting we have received very positive feedback from our customers who clearly value the opportunity

Presentations from forum.