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Report a problem with lighting including minor damage to lamp posts, faulty lamp posts, insufficient lighting and festive lighting.  When reporting a problem, it is helpful if you can tell us the following information in order to help us locate and repair the issue:

  • The unique reference number displayed on the post (eg. ABC001)
  • A description of the exact location of the light, such as the property it is outside of or opposite
  • Details of the problem or request

If you are concerned about health and safety and are reporting any of the following, please phone 01634 33 33 33 to report it as an emergency:

  • The post is damaged or leaning
  • A concrete post is displaying horizontal cracks
  • Missing or damaged traffic bollards
  • The cover door of post is missing or there are exposed wires
  • The light fitting is loose or hanging
  • Smoke or abnormal noises coming from the post

Popular lighting questions

How long do repairs take?

Our maintenance contract allows up to 7 days for the first visit. The contractor will attempt to repair the light on the first visit, however, some faults will require further work and parts ordered so this may take a longer amount of time.

Can I request an extra light outside my house/garage/alley?

No funds are made available to improve or upgrade lighting, unless it is for a scheme, such as traffic calming or safety. Street lighting is not provided solely for security reasons.

Can I request a light be moved to construct or extend a vehicle crossover?

More information on this process can be found in our highway lighting policy on page 19, 'A Guide to - Alterations to Street Furniture'. If you have not already made an application to construct or extend a vehicle crossover, it is advisable that you do so before submitting an application to re-position a street light.

I believe my car was broken into because the light is out. Is the council responsible?

No, street lighting shouldn't be relied upon to provide security for cars or housing. Its prime purpose is to provide a safe environment for the movement of road users.

A tree is overhanging a street light making it very dark. Can it be removed?

Instances where vegetation is blocking a light or causing it to work inefficiently are passed to Medway Council's Highways Inspector Team. The problem will be inspected and if the tree is on private property, the owner will be written to asking for it to be trimmed. If Medway Council own the tree, an arboriculture officer will be asked to visit the site. Both trees and lighting are part of the street scene and occasionally there must be a compromise on providing good lighting and trimming/removing of established trees.

An LED street light has been installed outside my property and I find it too bright

LED street lighting is being introduced by local authorities throughout the country due to their many benefits, including improved white light, energy savings of around 50% and lower maintenance costs. The type and style of LED light fittings are carefully selected to ensure that they are suitable for each location, this includes ensuring that lights with the correct power are used and in some instances LEDs that automatically reduce in power in the late evening till early morning.

When a new LED is first switched on it will work on full power for three to four days until it adjusts to its reduced settings. We ask residents to allow a period of time in order to become accustomed to the new lighting, after which it is hoped that they will be able to appreciate the improvement to the nighttime environment.

Can I apply to have the light outside my house shielded?

More information on this process can be found in our highway lighting policy on page 15, 'A Guide to - Shielding Existing and Replacement Lighting'.

A new lamp post has been put up outside my house and I don't want it there. Is there anything I can do?

New lights are placed on the road, normally at the back of the pavement. They should not obstruct any existing access to private properties. It is increasingly difficult to place lights in the road due to the amount of services in the pavement and occasionally a position that is not ideal has to be used.

If the lighting in the whole road is to be replaced a consultation letter will be sent to the residents advising them of the proposed changes.

A lamp post was knocked down. When will it be put back?

Unfortunately, vehicle damage to street lights is a fairly regular occurrence. Lamp posts are made safe as soon as possible after notification of the incident. We will arrange for a new street light to be installed and reconnected to the mains supply. This work can take around one month depending on the type of replacement and the location.

How often do you check for faults?

Our lighting contractor employs a night scout to check all lighting adjacent to roads for faults. These checks are carried out every three weeks in the summer and every two weeks in the winter. Lamps in alleys are not normally checked unless there is a known problem.