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a problem with lighting including minor damage
to lamp posts, faulty lamp posts, insufficient lighting and
If you are concerned about health and
safety due to damage or exposed electrical components,
phone 01634 33 33 33 to report it as a priority.
Popular lighting questions
How long do repairs take?
Our maintenance contractor allows for up to 5 days for the
first visit. They will attempt to repair the column on the first
visit, however, some lamps will require further work and parts
ordered so this will take longer amount of time.
Are faults prioritised in order of urgency?
The following criteria is considered:
- night-time usage near clubs or pubs
- high crime areas
- main roads
Can I request an extra light outside my
No funds are made available to improve or upgrade lighting,
unless it is for a scheme, such as traffic calming or safety.
Street lighting is also not provided solely for security
Can I request a light be moved to build a
Occasionally existing lamp posts will be obstructing a
new driveway or dropped
kerb. When we receive a request for a dropped kerb, we
will inspect the site and establish any lighting problems. We
will then send out a quotation for the cost of the light to be
I believe my car was broken into because the light is
out. Is the council responsible?
No, road lighting shouldn't be relied upon to provide security
for cars or housing. Its prime purpose is to provide a safe
environment for the movement of road users.
A tree is overhanging the light; making it very dark.
Can it be removed?
We will inspect the problem and if the tree is in private
property, we will write to the owner asking for it to be
trimmed. If we own the tree, the arboriculture officer will be
asked to visit the site. Both trees and lighting are part of the
street scene and occasionally there must be a compromise on
providing good lighting and trimming/removing of established
I want the light outside my house shielded. Who can I
contact about this?
Shielding light from lighting columns is undesirable. However,
it is understandable that in certain circumstances a resident may
feel that shielding the lantern is the only solution to the
situation. Phone 01634 33 33 33 for more information.
A new lamp post has been put up outside my house and I
don't want it there. Is there anything I can do?
New columns are placed on the road, normally at the back of the
pavement. They should not obstruct any existing access to private
property. It is increasingly difficult to place columns in the road
due to the amount of services in the pavement and occasionally a
position that is not ideal has to be used.
To request a lamp post move phone 01634 33 33 33. We
will decide if the request is viable and inform of the costs
to move it.
If the lighting in the whole road is to be replaced a
consultation letter will be sent to the residents for their
The lamp post was knocked down. When will it be put
Unfortunately, vehicle damage to columns is a fairly regular
occurrence. Lamp posts are disconnected from the mains supply and
removed as soon as possible after notification of the
incident. We will arrange for a new column to be installed and
reconnected to the mains by UK Power Networks. This work can take
in total some eight weeks due to the time allowed to the contractor
and UK Power Network's charter time.
Why has the light in my road been changed to a different
The type of column used is sometimes changed. This may be a
different type of lamp (which will change the light colour) or the
height of the column. Most changes are to improve the efficiency of
the column using modern lanterns and lamp types at the best height
for the class of road.
How often do you check for faults?
Our lighting contractor employs a night scout and all
lighting adjacent to roads is checked for faults every three weeks
in the summer and every two weeks in the winter. Lamps in
alleys are not normally checked unless there is a known