Housing services events

We're running a number of events in housing services over the coming months for tenants and residents to get involved in.

Booking is not needed for these events. 

See events for:

March

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Wednesday 19 March 2025
  • Time: 11am to 12pm
  • Location: Twydall Library.

Great British Spring Clean

To support the Great British Spring Clean we'll be carrying out litter picks.

Residents are invited to join us, all equipment including litter picks and sacks will be provided. We would recommend bringing a pair of gloves.

  • Date: Thursday 27 March 2025
  • Time: 10am to 11.30am
  • Location: Derwent Way, Rainham (meet by Charlecote Court).

If you would like more information email residentengagement@medway.gov.uk.

Great British Spring Clean

To support the Great British Spring Clean we'll be carrying out litter picks.

Residents are invited to join us, all equipment including litter picks and sacks will be provided. We would recommend bringing a pair of gloves.

  • Date: Friday 28 March 2025
  • Time: 10am to 11.30am
  • Location: Middle Street, Brompton (meet at the top by the high street).

If you would like more information email residentengagement@medway.gov.uk.

The Big Door Knock - Gillingham

Our officers and contractors such as Mears and Norse will be visiting tenants and leaseholders.

We'll knock on doors, giving you the opportunity to complete a short survey and report any concerns you may have.

If you're out when we knock, we'll post some useful information through your door.

  • Date: Friday 28 March
  • Time: 1pm to 3pm
  • Location: Gillingham.

April

Great British Spring Clean

To support the Great British Spring Clean we'll be carrying out litter picks.

Residents are invited to join us, all equipment including litter picks and sacks will be provided. We would recommend bringing a pair of gloves.

  • Date: Wednesday 2 April 2025
  • Time: 10am to 12pm
  • Location: Beechings Way, Twydall (meet by the community centre).

If you would like more information email residentengagement@medway.gov.uk.

Great British Spring Clean

To support the Great British Spring Clean we'll be carrying out litter picks.

Residents are invited to join us, all equipment including litter picks and sacks will be provided. We would recommend bringing a pair of gloves.

  • Date: Thursday 3 April 2025
  • Time: 10am to 12pm
  • Location: St Albans Close, Gillingham (meet by Snow House).

If you would like more information email residentengagement@medway.gov.uk.

Virtual Housing Surgery

Tenants can talk to us virtually using Microsoft Teams. Speak with the Tenancy Team, Income Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Thursday 3 April 2025
  • Time: 1pm to 2pm
  • Location: Microsoft Teams.

If you would like to book a 15 minute slot, please contact residentengagement@medway.gov.uk.

You'll be sent a Teams link which you'll need to click on to access the meeting. Instructions will be provided.

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

The Big Door Knock - Twydall

Our officers and contractors such as Mears and Norse will be visiting tenants and leaseholders.

We'll knock on doors, giving you the opportunity to complete a short survey and report any concerns you may have.

If you're out when we knock, we'll post some useful information through your door.

  • Date: Friday 25 April 2025
  • Time: 10am to 12pm
  • Location: Twydall.

May

Virtual Housing Surgery

Tenants can talk to us virtually using Microsoft Teams. Speak with the Tenancy Team, Income Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Thursday 1 May 2025
  • Time: 1pm to 2pm
  • Location: Microsoft Teams.

If you would like to book a 15 minute slot, please contact residentengagement@medway.gov.uk.

You'll be sent a Teams link which you'll need to click on to access the meeting. Instructions will be provided.

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Wednesday 14 May 2025
  • Time: 11am to 12pm
  • Location: Twydall Library.

The Big Door Knock - Gillingham

Our officers and contractors such as Mears and Norse will be visiting tenants and leaseholders.

We'll knock on doors, giving you the opportunity to complete a short survey and report any concerns you may have.

If you're out when we knock, we'll post some useful information through your door.

  • Date: Thursday 22 May 2025
  • Time: 10am to 12pm
  • Location: Gillingham.

June

Virtual Housing Surgery

Tenants can talk to us virtually using Microsoft Teams. Speak with the Tenancy Team, Income Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Thursday 5 June 2025
  • Time: 1pm to 2pm
  • Location: Microsoft Teams.

If you would like to book a 15 minute slot, please contact residentengagement@medway.gov.uk.

You'll be sent a Teams link which you'll need to click on to access the meeting. Instructions will be provided.

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

The Big Door Knock - Twydall

Our officers and contractors such as Mears and Norse will be visiting tenants and leaseholders.

We'll knock on doors, giving you the opportunity to complete a short survey and report any concerns you may have.

If you're out when we knock, we'll post some useful information through your door.

  • Date: Thursday 26 June 2025
  • Time: 2pm to 4pm
  • Location: Twydall.

July

Virtual Housing Surgery

Tenants can talk to us virtually using Microsoft Teams. Speak with the Tenancy Team, Income Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Thursday 3 July 2025
  • Time: 1pm to 2pm
  • Location: Microsoft Teams.

If you would like to book a 15 minute slot, please contact residentengagement@medway.gov.uk.

You'll be sent a Teams link which you'll need to click on to access the meeting. Instructions will be provided.

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Wednesday 16 July 2025
  • Time: 11am to 12pm
  • Location: Twydall Library.

The Big Door Knock - Gillingham

Our officers and contractors such as Mears and Norse will be visiting tenants and leaseholders.

We'll knock on doors, giving you the opportunity to complete a short survey and report any concerns you may have.

If you're out when we knock, we'll post some useful information through your door.

  • Date: Wednesday 23 July 2025
  • Time: 10am to 12pm
  • Location: Gillingham.

August

Virtual Housing Surgery

Tenants can talk to us virtually using Microsoft Teams. Speak with the Tenancy Team, Income Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Thursday 7 August 2025
  • Time: 1pm to 2pm
  • Location: Microsoft Teams.

If you would like to book a 15 minute slot, please contact residentengagement@medway.gov.uk.

You'll be sent a Teams link which you'll need to click on to access the meeting. Instructions will be provided.

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

The Big Door Knock - Gillingham

Our officers and contractors such as Mears and Norse will be visiting tenants and leaseholders.

We'll knock on doors, giving you the opportunity to complete a short survey and report any concerns you may have.

If you're out when we knock, we'll post some useful information through your door.

  • Date: Thursday 28 August 2025
  • Time: 10am to 12pm
  • Location: Gillingham.

September

Virtual Housing Surgery

Tenants can talk to us virtually using Microsoft Teams. Speak with the Tenancy Team, Income Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Thursday 4 September 2025
  • Time: 1pm to 2pm
  • Location: Microsoft Teams.

If you would like to book a 15 minute slot, please contact residentengagement@medway.gov.uk.

You'll be sent a Teams link which you'll need to click on to access the meeting. Instructions will be provided.

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Wednesday 17 September 2025
  • Time: 11am to 12pm
  • Location: Twydall Library.

The Big Door Knock - Twydall

Our officers and contractors such as Mears and Norse will be visiting tenants and leaseholders.

We'll knock on doors, giving you the opportunity to complete a short survey and report any concerns you may have.

If you're out when we knock, we'll post some useful information through your door.

  • Date: Friday 26 September 2025
  • Time: 11am to 1pm
  • Location: Twydall.

October

Virtual Housing Surgery

Tenants can talk to us virtually using Microsoft Teams. Speak with the Tenancy Team, Income Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Thursday 2 October 2025
  • Time: 1pm to 2pm
  • Location: Microsoft Teams.

If you would like to book a 15 minute slot, please contact residentengagement@medway.gov.uk.

You'll be sent a Teams link which you'll need to click on to access the meeting. Instructions will be provided.

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

The Big Door Knock - Gillingham

Our officers and contractors such as Mears and Norse will be visiting tenants and leaseholders.

We'll knock on doors, giving you the opportunity to complete a short survey and report any concerns you may have.

If you're out when we knock, we'll post some useful information through your door.

  • Date: Wednesday 29 October 2025
  • Time: 1pm to 3pm
  • Location: Gillingham.

November

Virtual Housing Surgery

Tenants can talk to us virtually using Microsoft Teams. Speak with the Tenancy Team, Income Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Thursday 6 November 2025
  • Time: 1pm to 2pm
  • Location: Microsoft Teams.

If you would like to book a 15 minute slot, please contact residentengagement@medway.gov.uk.

You'll be sent a Teams link which you'll need to click on to access the meeting. Instructions will be provided.

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Wednesday 19 November 2025
  • Time: 11am to 12pm
  • Location: Twydall Library.

The Big Door Knock - Rainham

Our officers and contractors such as Mears and Norse will be visiting tenants and leaseholders.

We'll knock on doors, giving you the opportunity to complete a short survey and report any concerns you may have.

If you're out when we knock, we'll post some useful information through your door.

  • Date: Thursday 27 November 2025
  • Time: 10am to 12pm
  • Location: Rainham.

December

Virtual Housing Surgery

Tenants can talk to us virtually using Microsoft Teams. Speak with the Tenancy Team, Income Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details:

  • Date: Thursday 4 December 2025
  • Time: 1pm to 2pm
  • Location: Microsoft Teams.

If you would like to book a 15 minute slot, please contact residentengagement@medway.gov.uk.

You'll be sent a Teams link which you'll need to click on to access the meeting. Instructions will be provided.

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South. We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details: