This accessibility statement applies to the Medway Council Verj.io eforms.
The eforms software is provided by a company called Verj.io (formerly ebase) but hosted by Medway Council. The eforms are used both internally by Customer Contact staff and externally by members of the public. We want as many people as possible to be able to use the eforms. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Make your device easier to use
There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible the eforms are
We know some parts of the eforms are not fully accessible:
- Elements must have sufficient colour contrast
- Documents must have one main landmark
- All page content must be contained by landmarks
- Form elements must have a visible label
How to get information in an accessible format
If you need information in a different format like accessible PDF, large print, easy read, audio recording or braille you can phone 01634 333 333.
Reporting accessibility problems
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, then please let us know by phoning 01634 333 333.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. The number is 18001 01634 333 333.
Our offices have audio induction loops. Or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us and visit us in person.
Technical information about this website’s accessibility
Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The eforms are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the known accessibility issues below.
Non-accessible content
The content that is not accessible is outlined below with details of:
- where it fails the success criteria
- planned dates for when issues will be fixed
The accessibility problems will be fixed via an upgrade of the Verj.io software, which will be completed by the end of November 2020:
- Documents must have one main landmark
- All page content must be contained by landmarks
- Form elements must have a visible label
Disproportionate burden
Not applicable.
Preparation of this accessibility statement
This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020.
This website was last tested on 11 September 2020. The test was carried out by Axe. A sample of pages were tested based on user needs.