Gas servicing in council housing

Contractor name change

From 10 March 2025, Swale Heating Ltd will be known as Sureserve Compliance South.

Although the name and branding of this contractor will be changing, we would like to assure you that the services that they provide to Medway Council tenants will stay the same.

As the company transition to their new brand, you may still see some Swale logos on vehicles and uniforms, however, these will be updated over the coming months. We urge residents to continue to allow access for your annual gas service to be completed.

If you have any questions or concerns about this change, please contact HRA Property Services on 01634 333 601 or email hrapropertyservices@medway.gov.uk.

You'll still be able to contact Sureserve Compliance South in the same way by calling 01634 333 601 or freephone 0800 073 0073 and selecting option 1 for gas servicing and
breakdowns, or emailing housingrepairs@medway.gov.uk.

What we do to keep you safe

By law as a landlord, we must check gas appliances that belong to us every year. 

For more information, read our gas safety and servicing policy.

Appointments

Our contractor Swale Heating will make appointments and you'll be contacted approximately 6 weeks before your gas safety certificate expires. 

Visits for gas servicing should last no longer than an hour. 

About the appointment

Under the terms of the tenancy agreement you should:

  • allow the contractor access to complete the gas servicing
  • keep your appointments to ensure gas appliances are not faulty
  • ensure your home stays safe for you and others living with you.