We have dedicated housing officers who manage specific areas in Medway. Your housing officer will be the first person to contact about all housing issues, except repairs.
Roles of housing officers include:
- signing up new tenants
- helping if tenants have a problem paying their rent
- attending estate inspections and identifying any environmental improvements
- dealing with anti-social behaviour issues and supporting victims
- looking into breaches of tenancy agreements
- developing resident associations
- dealing with housing management issues such as assignments and mutual exchanges.
Find and contact a housing officer
You can contact a housing officer on Monday to Thursday from 9.30am to 5pm, and Fridays from 9.30am to 4.45pm, excluding bank holidays.
Contact your housing officer by:
- phoning 01634 333 344
- emailing your Tenancy Management Officer at housingtenancyteam@medway.gov.uk
- emailing your Income and Arrears Officer at housingincometeam@medway.gov.uk.