Staff Training is an important subject for licensees/managers. In some cases, you may have a condition on licences/certificates relating to sufficient training in place.
To assist you in preparing a suitable training manual, which you must create yourself in connection to your premises requirements and in connection with the wording of any condition relating to your licence/certificate. Please read these relevant topics which will assist you:
- The licensing objectives
- The definition of 'Sale of alcohol'
- What is a DPS (designated premises supervisor) or Personal Licence Holder
- What needs to be displayed and kept at the premises
- Understanding your licensing conditions
- What is an age verification policy
- Challenge 21 (BBPA), Challenge 25 (Drinkaware) and the PASS Scheme (BBPA)
- False Identification Guidance (Home Office) and False Identification Posters (Home Office)
- Age Restricted Products
- Drugs and Disorderly Behaviour on or off the premises
- Licensing Offences - Full list of the licensing offences
- Unauthorised licensable activities - Everyone needs to know what they can and cannot do
- Managing conflict situations - Staff and management should be able to manage conflict situations
- Enforcement - Staff must understand the enforcement requirements
- Standards - Expectations by customers and licensing enforcement officers
- Fire Risk Assessments - should form part of your staff training on evacuation measures etc
- Maintaining Incident Records
- Data Protection, Employment and CCTV (Information Commissioner's Office)
- Terrorism Threat - Guidance documents for particular premises
- Smoking in Public
- Section 19 Closure Notice (Home Office) - What happens if you are served a notice
- Police Powers to Close Licensed Premises (Home Office) - What happens if you are served a notice
- Suspending Licences due to non-payment of fees (Home Office) - What happens if you are served a notice
Staff Training Forms
To prove you have carried out the relevant training a form must be completed and signed by both the employee who is undertaking the training and the manager/licensee providing the training.
We have provided you with a template in completing a staff training form. If you don't have Word, you may download the training form.