Standards

It is important to establish high standards and this will give you that all important competitive advantage.

Standards for Licensed Premises

Be organised - have a licensing folder which includes the original / certified copy of your licence/certificate, your age verification policy, your incident records, your refusal records, your staff training records, your trade waste agreement, a copy of your food registration form etc
Make sure your summary is displayed in a prominent location for the customers to be able to read (not for staff eyes only)
Display posters that are relevant to your customers and reminders of legal requirements
Make sure your work area is not cluttered

Hold glasses at the base and don't put your fingers anywhere near the rim. The top half of the glass is the customer's, the bottom half is yours
Clean tables and change wet or tatty beer mats for dry ones. A clean environment is more inviting for customers and much nicer for staff too. Wherever possible provide a tray to those carrying lots of drinks to prevent spillage
When serving bottled drinks, always face the label towards the customer and make sure bottles are chilled
Check glasses for chips, lipstick marks, smudges. Glasses must always be cold
Serve drinks in the appropriate glass according to your bar style and legal requirements. Branded glasses increase sales - a fact
Wipe the bar before you serve each customer. This removes spillage from the last customer and makes the new customer feel good
Always use tongs/scoop with ice. Ice should be solid and not watery.
When customers order, wait for the full order before starting to dispense
Always be smart and presentable with an ironed uniform and clean shoes.

When coming to work always clean any litter you see on the way in
Keep your work area clean and tidy and never display items / notices that a customer cannot buy or are not relevant to them
Ensure that all lights are fully working - in the shop and in fridge units / displays
Always be smart and presentable with a clean and ironed uniform plus clean shoes
Never chew or eat whilst working front of house
Make sure you handle the customers purchases gently and with respect
Acknowledge a customer as soon as they enter the shop or come to your counter
Always say goodbye to people and say thank you