We would like to hear about your experiences with Medway Council services. Your compliments, comments and complaints can help us to improve the services we provide. We'll investigate and respond to all complaints we receive as soon as possible.
Report a problem
You can get many issues dealt with quickly and easily by reporting them directly to the relevant team:
You can use our online forms to:
- appeal a Housing Benefit decision
- report benefit fraud
- claim Housing Benefit or Council Tax reduction
You may find our Council Tax and benefits page useful.
If you're unable to resolve this issue using the services above, you can make a complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
You can use our online forms to:
You may find our Council Tax homepage useful.
If you're unable to resolve this issue using the services above, you can make a complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
You can use our online forms to:
You may find our roads and pavements or environment, health and safety pages useful.
If you're unable to resolve this issue using the services above, you can make a complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
You can use our online forms to:
- report a problem with street lighting
- report an abandoned vehicle
- request road or pavement cleaning
- report a pot hole
- request a road closure
- apply for a street works permit
You may find our roads and pavements or road ownership pages useful.
If you're unable to resolve this issue using the services above, you can make a complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
You can use our online forms to:
You may find our housing page useful.
If you're unable to resolve this issue using the services above, you can make a housing complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
You can use our online forms to:
- report a noise problem
- report anti-social behaviour
- report smoke or air pollution
- report a problem with grass cuttings, hedge trimmings and shrubs
- report untidy land and gardens
- request road or pavement cleaning
- report a dangerous building
- report other environmental problems
If you're unable to resolve this issue using the services above, you can make a complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
Parking fines
You can appeal a parking fine.
If your appeal is not successful, you cannot use our complaints process to ask us to reconsider the decision.
You may also find our parking fine debt recovery page useful.
Other parking services
You can use our online forms to:
- apply for a parking permit or daily visitor vouchers
- report illegal parking
- apply for a dropped kerb
- request a disabled parking bay
- report an abandoned vehicle
You may also find our parking and parking fine debt recovery pages useful.
If you're unable to resolve this issue using the services above, you can make a complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
You can use our online forms to:
- report a problem with greenspaces and park areas
- report a problem with a tree or a hedge
- report an allotment issue
You may also find the following pages useful:
If you're unable to resolve this issue using the services above, you can make a complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
You can use our online forms to:
You may also find our planning page useful.
If you're unable to resolve this issue using the services above, you can make a complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
Complain about a food business.
If you have previously reported these issues, and you feel that Medway Council has not followed its procedures, you can make a complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
You can use our online forms to:
- report a missed bin collection
- book a large or bulky waste collection
- order new recycling bags and bins
You may also find our waste and recycling and environment, health and safety pages useful.
If you're unable to resolve this issue using the services above, you can make a complaint.
Use our online comments form to leave us suggestions about how we can improve our services.
Comments, suggestions and compliments
Your comments and suggestions are valuable to us and help us to improve our services. You can use our online form to comment or make a suggestion.
We also want to hear from you if you’re pleased with our services. You can use our online form to tell us what went well.
Make a complaint
If your issue has not been resolved using the information above, you can make a complaint.
Some areas have their own complaints process
Medway Council's complaints process cannot investigate some issues. There are separate processes for dealing with complaints about the following services:
If a councillor does not follow the councillor code of conduct you can make a complaint about them.
Read the code of conduct and find out how to make a complaint about a councillor.
The complaints processes for the NHS services in Kent are very similar. First of all, you need to find the provider of the service that you wish to complain about.
The complaints processes for the NHS providers in Kent and Medway are on the providers' websites:
Ask us to investigate a problem about housing.
Find out more about:
For complaints about adult education see the Medway Council complaints process.
Make a complaint about a Medway Council service
If your complaint is not about one of the above services, you can make a complaint about a Medway Council service.
Other ways to give your feedback
There are many ways you can have your say about the services we run and the decisions we make.
Customer Pledge
The pledge sets out how we aim to serve our customers and what we ask for in return. View our Customer Pledge.
Whistleblowing
We are committed to tackling acts of fraud, corruption, unethical conduct and malpractice, regardless of who commits them or where in the council they are committed.
Find out about our whistleblowing policy.
Website feedback
If you’ve found a problem with a Medway Council web page, click ‘leave feedback about this page’ at the bottom of any page on this website. Let us know which page needs improving and what went wrong.
We use this feedback to improve the site.
Our accessibility statement has details of how to report website accessibility issues.