We're upgrading back-office systems from 6pm on Sunday 2 June to 8am on Monday 3 June 2024. This will affect some online services.
The following online services will not be available:
Waste and recycling
- Report missed waste collection
- Report graffiti or flyposting
- Report fly-tipping
- Report problems with a recycling point
- Apply for assisted waste collection
- Request recycling bags, sacks, brown organic sacks and waste bins.
Environment
- Request tree maintenance, planning and advice
- Report unauthorised work on a protected tree
- Hedge and hedgerow enquiries
- Apply for a Medway Council allotment
- Report an issue with Medway Council allotments
- Report greenspaces, parks and outdoor play areas issues
- Request ally gate maintenance, advice or information
- Report environmental issues such as land contamination, light, drainage or asbestos problem
- Report issues to Environmental Enforcement Team
- Request street cleaning
- Report bonfires, burning, air pollution and nuisance odours
- Report an overgrown garden, or rubbish in a garden
- Report food poisoning or a food complaint
- Report noise
- Report dog fouling or a stray, mistreated, dangerous, missing or found dog
- Report rats, bees and other pests in a public place.
Traffic and roads
- Report streetworks, skips or scaffolding
- Request a disabled parking bay
- Report road safety and road signage issues
- Report traffic light or pedestrain crossing issues, request new traffic lights
- Road salting and salt bin enquiries
- Report damaged or faulty lamppost, insufficient lighting or festive lighting issues
- Report gully damage, blocked gully, flood, missing or loose gully cover
- Report footway, highway maintenance issue or obstruction
- Report damaged street furniture
- Request a map of areas, roads or properties in Medway.
Transport
- Report bus shelter vandalism
- Report bus stop and shelter issues
- Apply for Medway Mobility.
Parking
- Report an issue with a car park
- Report a parking enforcement issue.
Licensing and business
- Report a license incident
- Report lost property in a taxi
- Report a taxi accident
- Apply to register a new food business establishment
- Apply for a licence to store and sell fireworks.
Heritage
- Provisional booking for castles and museum educational visits.
Council-wide
- General enquiry form.
All other online services and payment will be available.